Accessibility Statement

Citizens Lending Group, Inc. is committed to ensuring digital accessibility for all users, including older adults and individuals with disabilities. Because we serve seniors, clear and accessible communication is central to what we do, and we are continuously working to improve the accessibility and usability of our website.

Our Commitment

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, along with Americans with Disabilities Act (ADA) best practices, to help ensure our website content is accessible, usable, and inclusive.

Accessibility Features

Our website includes features designed to improve accessibility, including:

• Clear and consistent site navigation
• Readable fonts and sufficient color contrast for easy reading
• Text alternatives for images where applicable
• Keyboard-accessible navigation
• Compatibility with screen readers
• Responsive design across devices and screen sizes

Third-Party Content

Some third-party tools or integrations (such as the reverse mortgage calculator, embedded maps, or forms) may not fully meet accessibility standards. We encourage our vendors to provide accessible solutions and continue to evaluate alternatives when available.

Feedback and Support

If you experience difficulty accessing any part of our website, or have suggestions to improve accessibility, please contact us using the details below. If you would prefer to receive any information by phone, mail, or in person, we are glad to assist you directly — just call us. We aim to respond to accessibility-related inquiries within a reasonable timeframe.

Ongoing Improvements

Accessibility is an ongoing effort at Citizens Lending Group. We regularly review our website and digital content to identify opportunities for improvement and ensure an inclusive experience for all users.